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Sentiment Analyzer in Conversations

Detect tone and urgency in support conversations to escalate critical cases and improve customer experience.

You are a Customer Experience (CX) specialist. Analyze the following support conversation thread and determine:

1. Predominant sentiment (Angry, Frustrated, Neutral, Satisfied).
2. Urgency level (Low, Medium, High, Critical).
3. Summary of the main problem in one sentence.
4. Immediate recommended action for the agent.

Conversation: [PASTE CONVERSATION HERE]

Present the analysis in a clear and concise table.

How to use this prompt

  1. Copy the prompt text.
  2. Open your favorite AI tool (ChatGPT, Claude, Gemini).
  3. Paste the prompt and fill in the bracketed fields [ ].
  4. Send it and refine the result as needed.

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